upgrade won't recognize old serial

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i have photoshop cs on macbook pro , have since bought upgrade version of cs3. when go through process register upgrade, prompts me photoshop cs serial. have entered not recognize , not let me register upgrade. ideas??? i'm starting bit angry i've spent money , can't use these new features.

where copying cs serial number from?

have use serial number appears on install cd. cannot use serial number appears on splash screen in in photoshop cs because number deliberately truncated 4 digits in order discourage software pirates.


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